Privacy Policy

Ematic Techno Solutions Private Limited (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information and the sensor data gathered through our controllers, applications, and services. By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

Personal Information:

Name, email address, mailing address, and any other details provided during registration, purchase, or support communications.

Site Data:

Data collected through our controllers, including but not limited to:

  • Electrical Power System data.
  • UPS, DG, and RO System data.
  • Environmental parameters such as temperature and humidity.

Technical Data:

IP address, browser type, device information, and usage patterns collected through our website or application.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To improve the performance and functionality of our website, controllers, and applications.
  • To process transactions, fulfill orders, and provide customer support.
  • To send service updates and notifications.

Use of Site Data:

  • Share anonymized and aggregated site data with government agencies, and private organizations for policy-making and resource planning.
  • Enhance Ematic products and services to benefit the user.
  • Develop predictive tools and support automation features.

3. How We Protect Your Information

We apply the following measures to safeguard your data:

  • Access Control: Only authorized personnel under strict confidentiality protocols can access the data.
  • Regular Audits: Periodic security assessments are conducted to detect and resolve vulnerabilities.
  • Data Minimization: We collect only what is necessary for the purposes specified.
  • No Payment Data Storage: Payment transactions are securely handled by approved third-party gateways.

4. Data Retention

  • Personal Data: Stored for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
  • Site Data: Retained for analytical and research purposes and anonymized whenever possible.

You may contact us if you wish to access or request deletion of your data.

5. Sharing of Site Data

Site data collected through our controllers may be shared in the following situations:

  • Government Agencies: To support policy-making, resource allocation, and development activities.
  • Private Organizations: For research, innovation, and technological development.

All shared data is anonymized and aggregated wherever possible to protect the identity of individual users.

6. User Rights

You have the right to:

  • Request access to or correction of your personal or site data.
  • Request deletion of personal or site-related data.
  • Withdraw consent for data sharing or marketing communications at any time.

7. Security of IoT Devices

As Ematic provides IoT-enabled controllers:

  • Devices are regularly updated with security-focused firmware.
  • Communication between the controllers and our servers is encrypted to prevent unauthorized access.
  • Users are advised to follow the secure installation and maintenance guidelines provided by us.

8. Data Breach Response Policy

In the event of a data breach:

  • We will notify affected users within 7 business days through email or in-app notifications.
  • Immediate measures will be taken to contain the incident and protect user data.
  • Relevant authorities will be informed when required by law.

9. Marketing Communications

We may send marketing emails regarding new products, services, or promotional activities. You may opt out at any time by:

  • Clicking the “unsubscribe” option included in the email.
  • Contacting us directly.

10. Third-Party Services

We do not sell personal information to third parties. However, we may use third-party services for:

  • Analytics required to improve our services.

All third-party services adhere to our privacy and security requirements.

11. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Any updates will be posted on our website with a revised effective date. For major changes, users will be informed via email or through an in-app notification.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, you may contact us at:

Ematic Techno Solutions Private Limited

Reg. Address: No. 33, Gandhi Street, Tharamani, Chennai – 600113.

Email: contact@ematic.in